Ticket Purchasing Help & Troubleshooting 

Having trouble purchasing tickets?  We're here to help! If you're experiencing difficulties purchasing tickets to the Sarasota Medieval Fair, please review the troubleshooting tips below.

Common Ticketing Issues

If you're experiencing connection errors, difficulty loading the ticket selection calendar, or problems completing your purchase, the issue may be related to your internet connection or network settings.

Some common causes include:

  • Workplace Networks: Some business or workplace internet connections may restrict access to our ticketing provider.
  • VPN Connections: Using a Virtual Private Network (VPN) may interfere with the ticket purchasing process.
  • International Connections: Connections originating outside the United States may experience restrictions.
  • Browser or Connection Issues: Certain browser settings or temporary connection problems may prevent the ticketing page from loading correctly.

Recommended Troubleshooting Steps

If you're having trouble purchasing tickets, we recommend the following:

  1. Try a Different Device: Use a personal smartphone, tablet, or computer.
  2. Switch Your Internet Connection: If you're using a mobile device, turn off Wi-Fi and try using cellular data instead.
  3. Disable Your VPN: If you're connected through a VPN, disconnect and try again.
  4. Try a Different Browser: Open the ticketing page using another web browser.

Purchase Tickets by Phone

Still having trouble? No problem! You can purchase your tickets directly over the phone through our official ticketing provider, Purplepass.

Purplepass Customer Support:  Phone: 800-316-8559 (Option 1)

Their customer support team can assist you with purchasing tickets and resolving ticketing-related technical issues.

Ready to Purchase Tickets?

Visit our official ticketing page:  https://www.sarasotamedievalfair.com/buy-tickets

Important Reminder: All 2026 Sarasota Medieval Fair tickets are date-specific, and daily attendance is limited. We strongly encourage purchasing tickets in advance to secure admission for your preferred festival date.

We look forward to welcoming you to the Sarasota Medieval Fair!

Cheers!